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Billing & Payment Information

Your Bill

During your hospitalization, daily charges for services will be billed to your account. Upon discharge, we will forward a claim to your insurance company.

You may also receive separate bills for your attending physicians as well as any other physicians involved in your care. These may include the anesthesiologist, pathologist, radiation oncologist, surgeon, and assistant surgeon. If you have any questions regarding these bills, contact the physician at the number provided on your statement. For more information regarding medical center billing, please contact a Customer Service Representative at (707) 257-4095.

Understanding Your Bill Brochure

Paying Your Bill

A Customer Service Representative from Patient Financial Services can assist you with your insurance claims and payment of any uninsured services. In order to submit your claim, you will be expected to provide your insurance information. Authorization or referral may be required by your insurance company and must be obtained prior to services.

You may want to pay deductibles and estimated co-insurance prior to your hospital visit by phone or onsite. Discover, American Express, Visa, MasterCard and debit cards are accepted by phone. All forms of payment are accepted onsite. We are happy to answer any questions about your bill.

Please see the Glossary of Terms for explanations of commonly used terms.

Customer Service Representatives are available Monday thru Thursday 9:00am to 4:00pm and Friday 9:00am to noon. Call (707) 257-4095 for information.

The Concierge and Registrars located in the Main Lobby can accept payments and answer questions from 6:00 AM to 6:00 PM Monday through Friday. Registrars located in the Emergency Department can also accept payments and answer questions 24 hours a day.

For more information regarding assistance in paying your medical center bill, please see our Financial Assistance Program below.

Financial Assistance

At Queen of the Valley Medical Center, our mission is to provide quality care to all our patients, regardless of ability to pay. We believe that no one should delay seeking needed medical care because they lack health insurance or are worried about their ability to pay for their care.

That’s why Queen of the Valley has a Financial Assistance Program that provides free or discounted services to eligible patients. For information call (707) 257-4054.