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Patient Information

We appreciate your choice of Queen of the Valley Medical Center for your medical care. Our goal is to work together with you to give the best quality, compassionate care, while offering the some of the most technically advanced medical treatment possible.

Patient Handbook:

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Admitting Procedure

Unless a patient is admitted through the Queen of the Valley Emergency Department, patients are typically contacted prior to admission. Our admitting staff will ask you for information pertaining to your medical records and insurance. In order to plan for your care, once you are comfortable in your room, a nurse will greet you and ask for additional information for your medical record.

Your family’s participation in planning your care is encouraged and welcomed. Admitting staff may be reached at Ext. 2015.

What to Bring When You Are Admitted

  • Your health insurance card
  • A list of current medications. Your nurse will review these with your physician, who will make a decision on which medications you should continue to take during your stay. Your nurse will bring your medication to you as ordered by your physician.
  • Any outside test results or X-rays from services that were not done at Queen of the Valley.
  • Personal hygiene items (e.g. toothbrush, shampoo)
  • Clothing for your stay in the hospital and trip home. Slippers should be worn when you leave your bed.
  • Your eyeglasses, hearing aid, or dentures. These items require special care. Tell your nurse that you use these items. Please take care not to leave these items on your meal tray or lying on your bed.
  • Reading and writing materials. Children may bring a favorite toy or blanket.
  • Advance Healthcare Directives (This is a form that provides instructions in advance to your healthcare team if you become incapable of making your own decisions.)
  • Telephone Calling Card (Optional): See section on Telephone Service under Accommodations for more information.

What to Leave at Home

  • Valuables - We recommend all jewelry, important papers, credit cards, keys, wallets, rings and cash in excess of $10 be sent home. If you are unable to do so, please tell your nurse who can arrange for your valuables to be stored in our safe until your discharge. Queen of the Valley Medical Center assumes no responsibility for personal property retained by the patient.
  • Medications - All medications you may have brought with you, including non-prescription medications, herbal supplements and vitamins should be returned home as they may interfere or interact with tests or medicines ordered for your treatment. If you must use your own medication from home, a physician order must be obtained. The medication will then be kept in the medication cart and given to you by your nurse at the proper time.
  • Herbal Supplements and Vitamins - See the previous paragraph on Medications.
  • Electrical appliances - Home appliances brought into the hospital can create fire hazards or cause electrical interference with our medical equipment.
  • Cell phones and pagers - These items can cause electrical interference with our medical equipment.

Queen of the Valley Medical Center cannot take responsibility for the loss of these items. Should you bring items of value, they should be deposited in the medical center's safe. Be sure to ask for a receipt.

Consent for Treatment

If you are scheduled for a procedure, you will be asked to sign one or more consent-for-treatment forms, thus giving permission to treat you. If you have any questions about your pending procedure, please ask a nurse or your physician before signing the consent form.

Advance Directives: When You Can't Speak for Yourself

Advance Directives are written instructions you can make regarding your treatment should you be unable to speak for yourself. They include durable power of attorneys, living wills and living trusts. These instructions require thoughtful consideration and are best completed prior to hospitalization. Upon admission, adult patients are asked if they have current advanced directives. If applicable, the advance directive is placed in the patient’s medical record. If not, a pamphlet explaining advance directives is available at the time of admission or in advance by contacting the Admitting Department. You are not required to have an advance directive in order to receive care.

Lab Work

If you are scheduled to have surgery, you may need preadmission laboratory testing done. These arrangements will be coordinated by your physician’s office. If your laboratory work was completed by another laboratory, please bring the test results with you when you arrive at Queen of the Valley; or notify the pre-admitting department and they will arrange to obtain copies of the data.

Organ and Tissue Donation

The most important part of deciding to be a donor is telling your family. Even if you have signed a donor card or indicated your wish to donate on your driver’s license, you need to tell your family since they will be consulted before donation can take place.

If you have any questions about organ and tissue donation or would like to receive a donor card, call the California Transplant Donor Network at (888) 570-9400.

Medication Approval

Please do not bring any medications from home unless requested by your physician. If you bring them with you, the medications will be sent home with your family or kept in the pharmacy until you are discharged. Please ask your nurse or your physician if you have questions about your medications.


Wrist Band Identification

You will be given a wrist band with your name and medical record number, thus ensuring that anyone treating you while you’re in the medical center will know exactly who you are. You will receive a special wristband if you have any allergies or if you were admitted through our Emergency Department.

For your safety, do not remove your wristband(s).

The parents of newborn children are required to wear wristband identification that links them to their baby.

Discharge Information

Things to remember:

  1. Has your physician or nurse discussed medications, limitations, special diet, and subsequent treatment with you?
  2. Have you made arrangements for any necessary post-medical center care?
  3. Have you contacted a financial counselor at Ext. 4054 regarding insurance and payment arrangements?
  4. Do you have all your belongings?
  5. Do you have valuables in the safe? If so, please give your claim receipt to the Admitting Department staff and obtain your valuables.
  6. Please remember to buckle up on your ride home. Children under 6 years of age and 60 pounds must be secured in a car seat.

DISCHARGE PRESCRIPTIONS

Discharge prescriptions are not filled at Queen of the Valley Medical Center. If possible, you may want to ask your physician about any medications needed upon discharge and make arrangements with a pharmacy for home delivery or have a family member pick up your medications prior to your discharge.


CASE MANAGEMENT/DISCHARGE PLANNING

As you prepare to be discharged from the medical center, you may have concerns regarding continuing care. Case Management is available to work with you, your family, and your physician to help evaluate your post-medical center care needs and to provide resource information and access to a variety of services that may aid you. If you have questions or concerns about your continuum of care, ask your nurse to contact a representative from the Case Management Department at Ext. 3472