Patient Care & Safety Concerns
Complaints or concerns with respect to care, safety or services provided by Queen of the Valley Medical Center not resolved by your physician, nurse or the department manager may be directed to:
Patient Representative
Queen of the Valley Medical Center
1000 Trancas Street Napa, CA 94558
Telephone: 707-252-4411 Extension 2623
TDD: 707-525-5237
TDD Relay Service: 800-735-2929 (Toll Free)
TDD Relay Service Voice Number: 800-735-2922
If you have a patient care or safety issue that cannot be resolved by our Patient Representative you may direct your concern to:
California Department of Public Health Licensing and Certification Office
2170 Northpoint Parkway
Santa Rosa, CA 95407
Telephone: 707-576-6775 or 866-784-0703 (Toll Free)
TDD Relay Service: 800-735-2929 (Toll Free)
TDD Relay Service Voice Number: 800-735-2922 (Toll Free)
Or to:
The Joint Commission on Accreditation of Healthcare Organizations - Office of Quality Monitoring
Telephone: 800-994-6610 (Toll Free)
E-mail: complaint@jcaho.org
Privacy Law Concerns
If you have questions or would like additional information, or if you believe your privacy rights have been violated, you are encouraged to contact our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights. Filing a complaint will not negatively affect the treatment or coverage that you receive.
Privacy Officer
Queen of the Valley Medical Center
1000 Trancas Street Napa, CA 94558
Telephone: 707-252-4411 Extension 2792
If you have a patient privacy rights issue that cannot be resolved by our Privacy Officer, you may direct your concern to:
Office of Civil Rights U.S. Department of Health and Human Services
200 Independence Avenue, S. W. Room 509F, HHH Building
Washington, DC 20201
Telephone: 800-368-1019 (Toll Free)
TDD 800-537-7697 (Toll Free)
Billing Questions or Concerns
If you have questions about your Medical Center bill, would like a more detailed copy of your bill, or would like information about our Financial Assistance programs for QVMC services, contact:
Patient Financial Services
Queen of the Valley Medical Center
1000 Trancas Street Napa, CA 94558