A Message to Our Community: Changes to some of our hospital policies are
in effect until further notice.
Patient Safety is our #1 Priority
The safety of our patients is our No. 1 priority. That’s why we
have implemented a strict, multi-layer process to ensure your safety while
receiving care within our hospital.
Click here to read more.
New Entry Points & Procedures for Caregivers, Providers, Vendors & Patients:
Effective Tuesday, March 24, all caregivers, providers, patients and vendors
will be required to have their temperature taken with an external thermometer
upon entering the hospital. While inconvenient, it is an important part
of our efforts to help keep caregivers and providers healthy so we can
continue to care for our patients and community. We ask for your patience
and understanding during this unprecedented time.
Patients receiving care in the hospital building, visitors (who meet the
exception criteria outlined in our Visitor Restriction Policy) and vendors
should enter through the Main Entrance or Emergency Department. Expecting
mothers only are asked to continue to use the Maternity Center entrance.
It is preferred caregivers, providers and administration enter through
the Fountain Entrance.
Please see the attached flier for more information, an outline of what
to expect with the new process and a map of entrances to use.
Visitation Policy:
In order to protect the health of our communities, and as a safety precaution
to prevent the risk of spreading COVID-19, we have instituted visitor
restrictions in accordance with recommendations from the Center for Disease
Control and Prevention (CDC) and the Governor of California. In addition,
some hospital access points will be consolidated on our campus.
We understand the importance of patients having access to their loved
ones while receiving care at our hospital. At this time, we ask patients
and their families to consider communication through phone and video chat
as their primary means of communication. If an in-person visit is necessary,
the following restrictions will apply:
In our outpatient clinics, patients being seen in an outpatient clinic
or setting may be accompanied by no more than one adult support person.
In addition, to limit the spread of infectious illnesses, in-person visits
will not be allowed in the hospital. Exceptions may be made on a case-by-case
basis for the following:
- Children admitted to the hospital
- Maternity units
- Breastfeeding moms of NICU patients and one additional parent at discharge
visit only
- Patients receiving end-of-life/comfort care
-
Emergency Department Patient Supporters
(NEW: Effective September 11, one (1) family member or friend will be allowed
to act as a Patient Supporter per visit at the discretion of the ED care
team to provide essential escort assistance, interpretation, emotional
or medical decision-making support as long as they pass the following
screening and adhere to our guidelines.)
For these very limited exceptions, one visitor per patient will be allowed
and must be 18 years or older and be immediate family (or powers of attorney,
guardians, or patient representative) and they will be asked to return
home if they exhibit cold or flu-like symptoms, or have a fever.
We know the value visitors bring to our patients and at all times, we encourage
patients and their families to communicate through phone and video chat.
We continue to monitor the risk of COVID-19 closely and will make adjustments
to visitor restrictions, as necessary. We appreciate your help in keeping
our patients and employees safe.
Elective Procedures
In alignment with the American College of Surgeons recommendation to review
all elective surgery and invasive procedures, starting late March, we
began reviewing all surgeries on a case-by-case basis and will need to
cancel most elective inpatient and outpatient surgeries and procedures.
In addition to providing needed emergent care, we are now slowly, cautiously
and thoughtfully identifying essential surgical/invasive procedures that
meet developed guidelines that we can bring back to our ministry while
keeping the safety of our patients and our caregivers in the forefront
of our efforts.
Click here to read our FAQ
Outpatient Services
NEW: Starting July 15, our Outpatient Lab will be by appointment only
(no walk-ins)
In response to COVID-19 and encourage social distancing, patients must
make an appointment prior to coming to the lab; Starting July 15, we will
no longer accept walk-ins.
To ensure the safety of our patients and caregivers, patients are asked
to wear a face covering, as recommended by the CDC, and anyone entering
the lab will be required to have their temperature taken with an external
thermometer.
Appointments are available by calling the number listed below:
Standard Hours: Monday-Friday: 6 a.m.-6 p.m. (note: hours may vary based
on appointment schedule)
Phone Number: (707) 257-4062 or (833) 789-6802 (to make an appointment)
Synergy Health Club
While there are currently no known cases of COVID-19 among
both members and staff, Synergy Health Club Petaluma and Synergy Health
Club Napa are temporarily closed to reduce risks related to the spread
of COVID-19. Our expected reopening date is April 1st, 2020, and we will
keep you informed of any updates. Synergy Health Club remains an outlet
for our community to take good care by offering virtual training, daily
workout videos to do at home, walking challenges, as well as tips and
inspiration to stay well. Exercise for healthy individuals remains highly
encouraged to boost your immune system and manage anxiety or stress during
these uncertain times. Be sure to follow Synergy on Facebook at
@SynergyNapa and
@SynergyPetaluma to stay connected and active.
Click here for details.