A Message to Our Community: Changes to some of our hospital policies are in effect until further notice.

New Entry Points & Procedures for Caregivers, Providers, Vendors & Patients:

Effective Tuesday, March 24, all caregivers, providers, patients and vendors will be required to have their temperature taken with an external thermometer upon entering the hospital. While inconvenient, it is an important part of our efforts to help keep caregivers and providers healthy so we can continue to care for our patients and community. We ask for your patience and understanding during this unprecedented time.

Patients receiving care in the hospital building, visitors (who meet the exception criteria outlined in our Visitor Restriction Policy) and vendors should enter through the Main Entrance or Emergency Department. Expecting mothers only are asked to continue to use the Maternity Center entrance. It is preferred caregivers, providers and administration enter through the Fountain Entrance. Please see the attached flier for more information, an outline of what to expect with the new process and a map of entrances to use.

Visitation Policy:

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC) and the Governor of California. In addition, some hospital access points will be consolidated on our campus.

We understand the importance of patients having access to their loved ones while receiving care at our hospital. At this time, we ask patients and their families to consider communication through phone and video chat as their primary means of communication. If an in-person visit is necessary, the following restrictions will apply:

Outpatient clinics: Patients being seen in an outpatient clinic or setting may be accompanied by no more than one adult support person.

Inpatient units: To limit the spread of infectious illnesses, in-person visits will not be allowed. We know the value visitors bring to our patients. At this time, we encourage patients and their families to communicate through phone and video chat. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Breastfeeding moms of NICU patients and one additional parent at discharge visit only
  • Patients receiving end-of-life/palliative care

For these very limited exceptions, one visitor per patient will be allowed and must be 18 years or older and be immediate family (or powers of attorney, guardians, or patient representative) and they will be asked to return home if they exhibit cold or flu-like symptoms, or have a fever.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate your help in keeping our patients and employees safe.

Elective Procedures
In alignment with the American College of Surgeons recommendation to review all elective surgery and invasive procedures, we are reviewing all surgeries on a case-by-case basis and will need to cancel most elective inpatient and outpatient surgeries and procedures, effective Wednesday, March 18. We are working with our physicians to determine the necessity of the surgery weighed against risk to the patient, especially when they are elderly or have chronic conditions that would put their health at risk. For those patients, we are delaying their surgery unless it is determined to be necessary. All inpatient urgent or emergent procedures will continue to ensure that the health of the patient is stabilized. Our care teams are working with patients to reschedule elective surgeries. Patients who currently have elective surgeries scheduled will be contacted to reschedule their procedures.

Outpatient Services
In response to COVID-19 and encourage social distancing, new hours of operation in the outpatient lab are Monday – Friday: 7 a.m.-1 p.m. and starting Monday, March 23, we will take appointments only.

Synergy Health Club
​​​​​​​​​​​​​​While there are currently no known cases of COVID-19 among both members and staff, Synergy Health Club Petaluma and Synergy Health Club Napa are temporarily closed to reduce risks related to the spread of COVID-19. Our expected reopening date is April 1st, 2020, and we will keep you informed of any updates. Synergy Health Club remains an outlet for our community to take good care by offering virtual training, daily workout videos to do at home, walking challenges, as well as tips and inspiration to stay well. Exercise for healthy individuals remains highly encouraged to boost your immune system and manage anxiety or stress during these uncertain times. Be sure to follow Synergy on Facebook at @SynergyNapa and @SynergyPetaluma to stay connected and active. Click here for details.

Share Your Story

Are you interested in sharing
your experience with us?

Yes I am
Share Your Story