A Message to Our Community: Changes to some of our hospital policies are in effect until further notice.

Patient Safety is our #1 Priority

The safety of our patients is our No. 1 priority. That’s why we have implemented a strict, multi-layer process to ensure your safety while receiving care within our hospital. Click here to read more.

New Entry Points & Procedures for Caregivers, Providers, Vendors & Patients:

Effective Tuesday, March 24, all caregivers, providers, patients and vendors will be required to have their temperature taken with an external thermometer upon entering the hospital. While inconvenient, it is an important part of our efforts to help keep caregivers and providers healthy so we can continue to care for our patients and community. We ask for your patience and understanding during this unprecedented time.

Patients receiving care in the hospital building, visitors (who meet the exception criteria outlined in our Visitor Restriction Policy) and vendors should enter through the Main Entrance or Emergency Department. Expecting mothers only are asked to continue to use the Maternity Center entrance. It is preferred caregivers, providers and administration enter through the Fountain Entrance. Please see the attached flier for more information, an outline of what to expect with the new process and a map of entrances to use.

Visitation Policy:

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC) and the Governor of California. In addition, some hospital access points will be consolidated on our campus.

We understand the importance of patients having access to their loved ones while receiving care at our hospital. At this time, we ask patients and their families to consider communication through phone and video chat as their primary means of communication. If an in-person visit is necessary, the following restrictions will apply:

In our outpatient clinics, patients being seen in an outpatient clinic or setting may be accompanied by no more than one adult support person.

In addition, to limit the spread of infectious illnesses, in-person visits will not be allowed in the hospital. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Breastfeeding moms of NICU patients and one additional parent at discharge visit only
  • Patients receiving end-of-life/comfort care
  • Emergency Department Patient Supporters (NEW: Effective September 11, one (1) family member or friend will be allowed to act as a Patient Supporter per visit at the discretion of the ED care team to provide essential escort assistance, interpretation, emotional or medical decision-making support as long as they pass the following screening and adhere to our guidelines.)

For these very limited exceptions, one visitor per patient will be allowed and must be 18 years or older and be immediate family (or powers of attorney, guardians, or patient representative) and they will be asked to return home if they exhibit cold or flu-like symptoms, or have a fever.

We know the value visitors bring to our patients and at all times, we encourage patients and their families to communicate through phone and video chat.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate your help in keeping our patients and employees safe.

Elective Procedures

In alignment with the American College of Surgeons recommendation to review all elective surgery and invasive procedures, starting late March, we began reviewing all surgeries on a case-by-case basis and will need to cancel most elective inpatient and outpatient surgeries and procedures. In addition to providing needed emergent care, we are now slowly, cautiously and thoughtfully identifying essential surgical/invasive procedures that meet developed guidelines that we can bring back to our ministry while keeping the safety of our patients and our caregivers in the forefront of our efforts. Click here to read our FAQ

Outpatient Services
NEW: Starting July 15, our Outpatient Lab will be by appointment only (no walk-ins)

In response to COVID-19 and encourage social distancing, patients must make an appointment prior to coming to the lab; Starting July 15, we will no longer accept walk-ins.
To ensure the safety of our patients and caregivers, patients are asked to wear a face covering, as recommended by the CDC, and anyone entering the lab will be required to have their temperature taken with an external thermometer.
Appointments are available by calling the number listed below:
Standard Hours: Monday-Friday: 6 a.m.-6 p.m. (note: hours may vary based on appointment schedule)
Phone Number: (707) 257-4062 or (833) 789-6802 (to make an appointment)

Synergy Health Club
​​​​​​​​​​​​​​While there are currently no known cases of COVID-19 among both members and staff, Synergy Health Club Petaluma and Synergy Health Club Napa are temporarily closed to reduce risks related to the spread of COVID-19. Our expected reopening date is April 1st, 2020, and we will keep you informed of any updates. Synergy Health Club remains an outlet for our community to take good care by offering virtual training, daily workout videos to do at home, walking challenges, as well as tips and inspiration to stay well. Exercise for healthy individuals remains highly encouraged to boost your immune system and manage anxiety or stress during these uncertain times. Be sure to follow Synergy on Facebook at @SynergyNapa and @SynergyPetaluma to stay connected and active. Click here for details.

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