During Your ER Visit
Why You May Have to Wait in the Emergency Room
Patients can walk into Queen of the Valley's Gasser Emergency Center
at any time - with any complaint. That’s why “triage,”
the process of prioritizing patients based on urgency of need for care,
is such an important part of the ER. A highly skilled, emergency care
trained nurse begins that process as each patient registers.
Patients suffering from extremely serious, often life-threatening health
problems will begin receiving care immediately. “Emergent”
health problems often include:
- Heart attack
- Acute asthma and COPD
- Severe bleeding
Patients whose conditions are very serious but non-life threatening (such
as fractures, dislocations, or cuts requiring stitches) may be treated
quickly upon arrival.
Why We Need Your Consent
Whenever possible, consent will be obtained upon registration. The physician
will then see you and complete a medical screening exam to determine a
diagnosis and plan of treatment. Your medical or surgical condition will
determine any further treatment as required.
Dealing With Possible Medical Bills
The cost of emergency care may include medications, supplies, lab work
You will receive a separate bill from physicians involved in your emergency
care. They are not employed by the hospital and must bill separately for
Visitors in the Emergency Room
It is often helpful for family and friends to accompany ER patients. At
times, the number of visitors may be limited due to patient's need
and protection of privacy. We appreciate everyone’s cooperation
and assistance in maintaining the number of ER visitors at a level that
is comfortable for everyone who needs us.
You are often given after-care instructions. We encourage you to ask questions
to make sure you thoroughly understand the instructions before you leave.
Occasionally you may be asked to schedule a follow-up appointment with
your primary care physician in order to facilitate possible additional
treatment and care.
If you currently do not have a personal physician, please call the Queen
of the Valley Physician Referral Line, call 1.877.Queen Line (1.877.783.3654) or
At Queen of the Valley Medical Center, our goal is to provide quality and
compassionate care to all our patients, regardless of ability to pay.
We believe that no one should delay seeking needed medical care because
they lack health insurance or are worried about their ability to pay for
That’s why Queen of the Valley has a
Financial Assistance Program that provides free or discounted services to eligible patients. For information
call (707) 257-4054.