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Home About Us Newsroom News 2009 Queen of the Valley Emergency Physicians Deploy State-of-the-Art Electronic Medical Record System
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Queen of the Valley Emergency Physicians Deploy State-of-the-Art Electronic Medical Record System

Napa, CA:  Napa Valley Emergency Medical Group and Queen of the Valley Medical Center are deploying a state-of-the-art, computerized electronic medical record (EMR) system in the Queen’s emergency department. The TouchMedix™ system improves care quality by providing more timely and accurate information to all clinicians involved in a patient’s case. The Queen’s EMR system uses touch screens, scans, voice recognition, and patient care templates to quickly and accurately transfer clinical information in place of the traditional "paper trail."

"Napa Valley Emergency Medical Group is proud to be taking the lead in employing this type of system," says Napa emergency physician Dr. Steven Cardey. "By implementing a state-of¬the-art medical record system, we will improve the medical care available to all of Napa Valley."

"Some of the goals of the new Queen of the Valley Medical Center EMR program include improving utilization of services, communication among care providers and efficiency of providers, addressing regulatory mandates, and providing complete medical records to the patients’ primary care and specialty providers in a more timely manner" says Walt Mickens, Queen of the Valley Medical Center Chief Operating Officer. "Additional benefits include the reduction of paper consumption by the emergency department and affiliated physician offices by nearly 5,000 reams of paper (equivalent to approximately 300 trees) per year."

According to Kara Green, Emergency Services Manager, the Emergency Department (ED) has already decreased the average amount of time between a patient’s arrival and treatment by a physician (called "Time to MD") from approximately 60 minutes to about 30 minutes. The ED has also made significant progress in two other measures: the average time between writing of admission orders and a patient’s occupancy of an inpatient bed (from 305 minutes to 150) and the average length of stay in the ED (from 140 minutes to 120).

Ms. Green has also observed a decrease in patient complaints or grievances. According to a document called Emergency Department Pulse Report7, by Press Ganey, a healthcare research and consulting agency: "Satisfaction with an ED drops considerably after patients have been there for two hours or more." According to that same report, the average time spent by patients in emergency departments in California is 267 minutes, well above  the current average of 120 minutes at The Queen’s ED. "Napa Valley Emergency Medical Group and Queen of the Valley Medical Center are proud to continue our tradition of leadership in emergency medicine by implementing state-of-the¬art medical solutions. The EMR system will complement and continue to improve our statistics," says Dr. Paul Kivela, an emergency physician.

Implementation of the Touch Medix™ system was funded by a generous donation from the estate of

Catherine Silva to the Queen of the Valley Medical Center Foundation. "This is another example of how far a generous donation from a patient goes to improve medical care and the lives of the patients and community we serve," says Richard Green, Chief Development Officer of the Queen of the Valley Medical Center Foundation.

Perot Systems® is responsible for integrating the medical record program that will go into use on May 13, 2009.

About Queen of the Valley Medical Center
Queen of the Valley Medical Center is a 192-bed, acute care facility founded by the Sisters of St. Joseph of Orange. Rated by U.S. News and World Report as one of America's Best Hospitals, the Queen is the largest health care facility and one of the largest employers in Napa County. Services provided include: Regional Heart Center, Regional Orthopedic Center, Cancer Center approved with commendations by the American College of Surgeons, Women’s Center, maternity and infant care, inpatient and outpatient minimally invasive surgery, occupational health, full-service emergency department, Wellness Center and Synergy Medical Fitness Center voted "Best Medical Fitness Center, open less than 3 yrs" by the Medical Fitness Association.  More information about Queen of the Valley Medical Center can be found at www.thequeen.org

About Queen of the Valley Medical Center Foundation
Queen of the Valley Medical Center Foundation was formed in 1969 by 36 community members. The Foundation’s sole purpose is to raise money for Queen of the Valley Medical Center. Over the 40 years of it’s existence, the Foundation has received over $50,000,000 in generous donations that enable our physicians and staff to provide excellent medical care to the residents of Napa County and surrounding area. www.queensfoundation.org

About Napa Valley Emergency Medical Group
Napa Valley Emergency Medical Group is a physician group that has staffed the emergency department for over 35 years. All of its partner emergency physicians are diplomates of the American Board of Emergency Medicine.  They are one of the few groups north of San Francisco that has all emergency medicine board certified physicians.  The physicians are leaders in local, state, and national medical associations and active in community organizations.

About Perot Systems
Perot Systems is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2008 revenue of $2.8 billion. The company has more than 23,000 associates located in the Americas, Europe, Middle East and Asia Pacific. Additional information on Perot Systems is available at http://www.perotsystems.com.

About Touch Medix
Touch Medix, LLC, located in Woodland Hills, California, is a physician-led company that develops intuitive, fast, efficient, easy-to-learn and easy-to-modify documentation solutions for physicians, nurses and other practitioners. http://www.touchmedix.com

About Queen of the Valley Medical Center

Queen of the Valley Medical Center is a 191-bed, acute-care facility founded by the Sisters of St. Joseph of Orange. The Queen is the largest health care facility and one of the largest employers in Napa County. Services provided include: a Regional Heart Center, a Regional Orthopedic Center, a Regional Cancer Center approved with commendations by the American College of Surgeons, a Women’s Center, maternity and infant care, inpatient and outpatient minimally invasive surgery, occupational health, imaging center and full-service emergency department, among many other specialty services. More information about Queen of the Valley Medical Center can be found at www.thequeen.org


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