For close to 50 years, Queen of the Valley Medical Center has been the premiere medical facility in the Napa Valley. Our long history of providing high quality and caring service is founded on four core values:
Dignity, Service, Excellence and Justice
These central principles inspire us to reach out to those in need and to help heal the whole person-mind, body and spirit. They are the driving force behind our organizational mission:
To extend the healing ministry of Jesus in the tradition of the Sisters of St. Joseph of Orange by continually improving the health and quality of life of people in the communities we serve.
We Respect Each Person as an Inherently Valuable Member of the Human Community and as a Unique Expression of Life.
We respect the inherent dignity and worth of every individual.
We share needed information and encourage decision making, responsibility, and accountability at all levels.
We communicate openly with each other and provide timely honest feedback.
We provide recognition-formal and informal- to individuals and work groups for their contributions.
We recognize the importance of a balance between work and personal life.
We Bring Together People Who Recognize That Every Interaction is a Unique Opportunity to Serve One Another, The Community, and Society.
We respond to the needs of the whole person: body, mind, and spirit.
We foster an environment characterized by hospitality, trust, and a spirit of community.
We design and evaluate our organizational systems and structures to assure that they meet the needs of those we serve.
We value the opportunity to be of service beyond our organization by contributing to the will-being of our communities.
We work with others-public and private agencies, associations and individuals-to improve the delivery and quality of health services.
We Foster Personal and Professional Development, Accountability, Innovation, Teamwork, and Commitment to Quality.
We foster personal and professional development, free exchange of diverse ideas, innovation, and teamwork.
We expect accountability for excellence in performance and for adherence to professional and organizational standards.
We work together to be effective and efficient in the use of resources and to provide a safe environment.
We require a reasonable financial return in order to fulfill our mission.
We develop programs and processes to measure and continually improve quality in everything we do.
We Advocate For Systems and Structures That Are Attuned to the Need of the Vulnerable and Disadvantaged and that Promote a Sense of Community Among All Persons.
We advocate at local, state, and national levels of healthcare policies that provide universal access to basic benefits, distribute burdens and benefits equitably, and promote the responsible allocation of resources.
We dedicate resources to the care of the medically poor.
We develop systems and structures that attend to the needs of those at risk of discrimination because of age, gender, lifestyle, cultural or ethnic background, religious beliefs, or socioeconomic status.
We conduct our business ethically, with integrity, honesty, and confidentiality.
We develop a work environment that promotes mutual respect, participation, equitable compensation, growth, and effective use of talents.
We recognize that individual, institutional, and societal interests are often in tension; in every case, we strive to discern how the good of the whole can best be served.
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Listen to Podcast with Sister Marian Schubert